Subject: Withdrawal of SD Card Formatting Feature – Request for Immediate Review
I purchased your doorbell based on the features advertised at the time, including the ability to use and reformat an SD card for local storage. This was a key factor in my decision to buy the product.
I am concerned that the recent removal of the SD card formatting option appears to be an attempt to push customers toward paid cloud storage. This change was not part of the original product offering and materially affects the functionality I paid for.
Altering core features after purchase is unfair to customers and raises serious concerns about misleading advertising and unfair commercial practice. I respectfully request that you reconsider this decision and restore the SD card formatting feature as originally advertised.
I look forward to your urgent response and a fair resolution.