# Camera not fully recording 

**URL:** <https://community.aosulife.com/t/camera-not-fully-recording/7108>\
**Category:** Ask aosu\
**Created:** [October 3, 2026, 3:38am UTC](https://community.aosulife.com/t/camera-not-fully-recording/7108 "2026-10-03T03:38:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![IPTV.SERVICE](https://avatars.discourse-cdn.com/v4/letter/i/7993a0/32.png) [@IPTV.SERVICE](https://community.aosulife.com/u/IPTV.SERVICE)\
**Post date:** [October 3, 2026, 3:38am UTC](https://community.aosulife.com/t/camera-not-fully-recording/7108/1 "2026-10-03T03:38:23Z")

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The camera when a car is moving, an example when I park my car i don’t see it pulling up I just see it parked in my driveway the camera doesn’t detect full video/recording.

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**Author:** ![aosu\_Captain](https://yyz2.discourse-cdn.com/flex034/user_avatar/community.aosulife.com/aosu_captain/32/676_2.png) [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\
**Post date:** [October 3, 2026, 3:38am UTC](https://community.aosulife.com/t/camera-not-fully-recording/7108/2 "2026-10-03T03:38:29Z")

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Hi,

We’re truly sorry to hear that you’re experiencing this issue!

To get this resolved for you as quickly as possible, please reach out to our dedicated support team directly through the app. Our live agents will be able to assist you one-on-one and investigate the details.

How to reach us:  
Open the aosu App ➔ Tap Support (bottom right) ➔ Select Online Support to start a chat.

Thank you for your patience and support!