# Half my cameras are not recognized by the home base, why ? New home base and still nothing ?? How to fix this ??

**URL:** <https://community.aosulife.com/t/half-my-cameras-are-not-recognized-by-the-home-base-why-new-home-base-and-still-nothing-how-to-fix-this/7150>\
**Category:** Ask aosu\
**Created:** [October 15, 2026, 1:09am UTC](https://community.aosulife.com/t/half-my-cameras-are-not-recognized-by-the-home-base-why-new-home-base-and-still-nothing-how-to-fix-this/7150 "2026-10-15T01:09:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![msdkapco](https://avatars.discourse-cdn.com/v4/letter/m/7cd45c/32.png) [@msdkapco](https://community.aosulife.com/u/msdkapco)\
**Post date:** [October 15, 2026, 1:09am UTC](https://community.aosulife.com/t/half-my-cameras-are-not-recognized-by-the-home-base-why-new-home-base-and-still-nothing-how-to-fix-this/7150/1 "2026-10-15T01:09:10Z")

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Help

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**Author:** ![aosu\_Captain](https://yyz2.discourse-cdn.com/flex034/user_avatar/community.aosulife.com/aosu_captain/32/676_2.png) [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\
**Post date:** [October 15, 2026, 1:09am UTC](https://community.aosulife.com/t/half-my-cameras-are-not-recognized-by-the-home-base-why-new-home-base-and-still-nothing-how-to-fix-this/7150/2 "2026-10-15T01:09:17Z")

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Hi,

We’re truly sorry to hear that you’re experiencing this issue!

To get this resolved for you as quickly as possible, please reach out to our dedicated support team directly through the app. Our live agents will be able to assist you one-on-one and investigate the details.

How to reach us:  
Open the aosu App ➔ Tap Support (bottom right) ➔ Select Online Support to start a chat.

Thank you for your patience and support!