# Help …  

**URL:** <https://community.aosulife.com/t/help/7024>\
**Category:** Ask aosu\
**Created:** [September 8, 2026, 2:29am UTC](https://community.aosulife.com/t/help/7024 "2026-09-08T02:29:54Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![raj197154](https://avatars.discourse-cdn.com/v4/letter/r/9de0a6/32.png) [@raj197154](https://community.aosulife.com/u/raj197154)\
**Post date:** [September 8, 2026, 2:29am UTC](https://community.aosulife.com/t/help/7024/1 "2026-09-08T02:29:54Z")

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Bought the d1 4k and hl2 home base … none of my clips are being stored on the 32 meg home base … why is that ?… it says I don’t need a sd card in the cameras or the home base unless I want more storage

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**Author:** ![aosu\_Captain](https://yyz2.discourse-cdn.com/flex034/user_avatar/community.aosulife.com/aosu_captain/32/676_2.png) [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\
**Post date:** [September 9, 2026, 6:51am UTC](https://community.aosulife.com/t/help/7024/2 "2026-09-09T06:51:22Z")

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Hi,

We’re truly sorry to hear that you’re experiencing this issue!

To get this resolved for you as quickly as possible, please reach out to our dedicated support team directly through the app. Our live agents will be able to assist you one-on-one and investigate the details.

How to reach us:  
Open the aosu App ➔ Tap Support (bottom right) ➔ Select Online Support to start a chat.

Thank you for your patience and support!