# Lost connection to the doorbell

**URL:** <https://community.aosulife.com/t/lost-connection-to-the-doorbell/94>\
**Category:** Ask aosu\
**Tags:** video-doorbell\
**Created:** [February 28, 2025, 10:39am UTC](https://community.aosulife.com/t/lost-connection-to-the-doorbell/94 "2025-02-28T10:39:07Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![aosu\_Captain](https://yyz2.discourse-cdn.com/flex034/user_avatar/community.aosulife.com/aosu_captain/32/676_2.png) [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\
**Post date:** [February 28, 2025, 10:39am UTC](https://community.aosulife.com/t/lost-connection-to-the-doorbell/94/1 "2025-02-28T10:39:07Z")

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First check if the doorbell is out of power

try to remove the doorbell and reconnect again. Remember and send us what the HomeCortex says if you fail to connect the doorbell, and the color light showing on the HomeCortex to us on aosu app online service, so we could find you a better solution according to your specific issue. Meanwhile, please check does the HomeCortex is too far away with Doorbell.