# My Camaras are not recording events 

**URL:** <https://community.aosulife.com/t/my-camaras-are-not-recording-events/7074>\
**Category:** Ask aosu\
**Created:** [September 22, 2026, 2:56am UTC](https://community.aosulife.com/t/my-camaras-are-not-recording-events/7074 "2026-09-22T02:56:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![tanjiamitchell](https://yyz2.discourse-cdn.com/flex034/user_avatar/community.aosulife.com/tanjiamitchell/32/1027_2.png) [@tanjiamitchell](https://community.aosulife.com/u/tanjiamitchell)\
**Post date:** [September 22, 2026, 2:56am UTC](https://community.aosulife.com/t/my-camaras-are-not-recording-events/7074/1 "2026-09-22T02:56:24Z")

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My Camaras are not recording events. I went to the support tab in the app and followed all the troubleshooting directions to no avail. On-top of all of that I wasn’t able to post my screenshots because the “+” icon wasn’t an option for me. What’s the next steps here?

 ![65807](https://canada1.discourse-cdn.com/flex034/uploads/aosulife/original/2X/e/e67da20c4db91d386404dc2ea7d786a585e4651e.jpeg)

 ![65805](https://canada1.discourse-cdn.com/flex034/uploads/aosulife/original/2X/b/bbb83ed36e91d398f9632056c4f12efdeea20cae.jpeg)

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**Author:** ![aosu\_Captain](https://yyz2.discourse-cdn.com/flex034/user_avatar/community.aosulife.com/aosu_captain/32/676_2.png) [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\
**Post date:** [September 22, 2026, 2:59am UTC](https://community.aosulife.com/t/my-camaras-are-not-recording-events/7074/2 "2026-09-22T02:59:23Z")

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Dear Customer,

Thank you for reaching out and letting us know about the issue with your event recordings. We apologize for the frustration caused by the missing “+” button when trying to attach your screenshots.

To help us investigate and resolve this for you as quickly as possible, could you please send an email directly to our support team at **[support@aosulife.com](mailto:support@aosulife.com)**?

In your email, please include:

1. A brief description of the issue.

2. The screenshots you were unable to attach earlier.

3. Your device ID or registered account email.

Our technical support team will review your details immediately and guide you through the next steps.

Best regards,