# No voice in the recorded events

**URL:** <https://community.aosulife.com/t/no-voice-in-the-recorded-events/74>\
**Category:** aosu Quick Tips & Guides\
**Tags:** general-guidelines\
**Created:** [February 14, 2025, 10:24am UTC](https://community.aosulife.com/t/no-voice-in-the-recorded-events/74 "2025-02-14T10:24:12Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![aosu\_Captain](https://yyz2.discourse-cdn.com/flex034/user_avatar/community.aosulife.com/aosu_captain/32/676_2.png) [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\
**Post date:** [February 14, 2025, 10:24am UTC](https://community.aosulife.com/t/no-voice-in-the-recorded-events/74/1 "2025-02-14T10:24:12Z")

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1. Check if the audio in the app is muted. (please find the Mute button under the live video screen)
2. If the audio isn’t muted and still cannot hear the voice, please click Settings- Video Audio- Record sound, turn on it.
3. Some devices may require you to go to Settings - Privacy Settings to turn on the Record sound switch

**No voice when use two way talk.**  
Please click Settings- Video Audio- Two way talk speaker, adjust the volume.

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**Author:** ![pamelarasada](https://avatars.discourse-cdn.com/v4/letter/p/9d8465/32.png) [@pamelarasada](https://community.aosulife.com/u/pamelarasada)\
**Post date:** [April 14, 2026, 3:31am UTC](https://community.aosulife.com/t/no-voice-in-the-recorded-events/74/2 "2026-04-14T03:31:40Z")

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The iPhone version of the app does not have a “video audio” option. Is there another way?

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**Author:** ![aosu\_Captain](https://yyz2.discourse-cdn.com/flex034/user_avatar/community.aosulife.com/aosu_captain/32/676_2.png) [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\
**Post date:** [April 14, 2026, 3:33am UTC](https://community.aosulife.com/t/no-voice-in-the-recorded-events/74/3 "2026-04-14T03:33:31Z")

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If the “Video Audio” option you mentioned refers to **Camera Settings \> General Settings \> Video Audio** , then this option is available in the iOS version of the aosu app.

You can try reinstalling or updating the app first. If the **Video Audio** option still does not appear, please send me a screenshot via private message.

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**Author:** ![pamelarasada](https://avatars.discourse-cdn.com/v4/letter/p/9d8465/32.png) [@pamelarasada](https://community.aosulife.com/u/pamelarasada)\
**Post date:** [April 20, 2026, 5:35am UTC](https://community.aosulife.com/t/no-voice-in-the-recorded-events/74/4 "2026-04-20T05:35:07Z")

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Howdy. It didn’t work yet I’m not sure how to send you a private message with a screen shot 🙃 care to help a gal out?