One of my 4 cameras has stopped working and will not go on line. We took the camera down from mount and it was full of water and will not work. It looks corroded and ruined. it is only a year old and I need it replaced!

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1

One of my cameras is not working and will not connect or go online. We took it off the mount and it is correlated. Won’t reconnect. Need a replacement. Is only a year old.

2

Hi,

We’re truly sorry to hear that you’re experiencing this issue!

To get this resolved for you as quickly as possible, please reach out to our dedicated support team directly through the app. Our live agents will be able to assist you one-on-one and investigate the details.

How to reach us:
Open the aosu App ➔ Tap Support (bottom right) ➔ Select Online Support to start a chat.

Thank you for your patience and support!