# Update problems **URL:** \ **Category:** Ask aosu\ **Created:** [September 30, 2026, 8:16am UTC](https://community.aosulife.com/t/update-problems/7091 "2026-09-30T08:16:33Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![capefire38](https://avatars.discourse-cdn.com/v4/letter/c/a4c791/32.png) [@capefire38](https://community.aosulife.com/u/capefire38)\ **Post date:** [September 30, 2026, 8:16am UTC](https://community.aosulife.com/t/update-problems/7091/1 "2026-09-30T08:16:33Z")
Since the app update last week, my camera has begun to malfunction. Aosu needs to fix this urgently. Videos wont load and the camera doesn’t remain in user set location. ---
**Author:** ![aosu\_Captain](https://yyz2.discourse-cdn.com/flex034/user_avatar/community.aosulife.com/aosu_captain/32/676_2.png) [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Post date:** [September 30, 2026, 8:40am UTC](https://community.aosulife.com/t/update-problems/7091/2 "2026-09-30T08:40:42Z")
Hi @capefire38, thanks for reporting this — sorry for the trouble after the update. We’ve sent you a direct message to gather a few details so our team can look into it. Will follow up here once we have an update. ---
**Author:** ![capefire38](https://avatars.discourse-cdn.com/v4/letter/c/a4c791/32.png) [@capefire38](https://community.aosulife.com/u/capefire38)\ **Post date:** [September 30, 2026, 9:02am UTC](https://community.aosulife.com/t/update-problems/7091/3 "2026-09-30T09:02:18Z")
Hi App version 5. 5. 12 Screenshot of device version Only one camera in use and problems have only started since you updated the app. The camera reverts to earlier location settings and wont stay where I site it. When I attempt to access events, it goes to a screen asking me to upgrade to premium or it says unable to load ‘events’. All since the app update,. Working fine prior to that. Thanks Graham ![](https://canada1.discourse-cdn.com/flex034/uploads/aosulife/original/2X/a/acab5a350cfa28e9cb30dbaa31c8b84cd7db3780.jpeg)