My box came with no instructions at all and this app has no instructions. Nothing! I e even tried YouTube. Nothing.
Every setup is different, so it would be helpful if you mentioned the model or at least the type of camera you bought. It’s weird you found no instructions in the box. Did you buy it secondhand or something?
Amazon. Should have not been used. I ended up returning it. Going a different way. No instructions of any kind left me feeling it was a deadbeat company who would be unresponsive in troubleshooting. Thank you anyway.
We completely understand your frustration here, and honestly, we appreciate you sharing this experience.
For security products, setup should feel simple and supported. If the app and packaging didn’t clearly guide you through installation or troubleshooting, that’s valid feedback and something we truly need to improve.
For anyone else who may run into the same situation, there are actually several support options available inside the aosu App:
• Online Support (24/7 live support access)
• FAQ section with setup and troubleshooting guides
• Device setup pages and walkthroughs
• Community help posts and tutorials
That said, first impressions matter a lot — especially during setup. We’ll definitely pass this onboarding feedback along to the team because clearer instructions and easier guidance can make a huge difference for new users.
Thanks again for taking the time to leave honest feedback, and we’re sorry the experience didn’t meet expectations.