# \#app-setting **URL:** https://community.aosulife.com/tag/app-setting/19.md [Latest](https://community.aosulife.com/latest.md) · [Categories](https://community.aosulife.com/categories.md) · [Tags](https://community.aosulife.com/tags.md) --- ## [What should I do when my image is inverse？](https://community.aosulife.com/t/what-should-i-do-when-my-image-is-inverse/218)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 3\ **Last updated:** [September 13, 2026, 1:09am UTC](https://community.aosulife.com/t/what-should-i-do-when-my-image-is-inverse/218 "2026-09-13T01:09:10Z")
A camera image may appear upside down (inverted) in the following situations: :one: Reversed Installation (Most Common) Mounted on the ceiling Installed under eaves Installed with the camera body upside down In this … --- ## [The recording video delay](https://community.aosulife.com/t/the-recording-video-delay/222)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 3\ **Last updated:** [July 14, 2026, 3:24am UTC](https://community.aosulife.com/t/the-recording-video-delay/222 "2026-07-14T03:24:45Z")
Adjust the detection distance to a suitable range, but also to avoid covering the streets and other scenes, bringing power consumption impact. Improve the detection sensitivity. Please make sure there are no barriers in… --- ## [How to delete unwanted local videos?](https://community.aosulife.com/t/how-to-delete-unwanted-local-videos/324)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 7\ **Last updated:** [July 14, 2026, 2:08am UTC](https://community.aosulife.com/t/how-to-delete-unwanted-local-videos/324 "2026-07-14T02:08:32Z")
Kindly follow these steps to proceed on deleting the videos Open the app on your device. Go to the “Events” section. Look for either “Cloud” or “Local” (depending on where your events are stored) and tap on it. Click s… --- ## [Notification settings](https://community.aosulife.com/t/notification-settings/118)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 5\ **Last updated:** [June 15, 2026, 2:29am UTC](https://community.aosulife.com/t/notification-settings/118 "2026-06-15T02:29:31Z")
You can go to the app, Settings-Notification settings to adjust this function. If you think notification is too annoying, you can turn it off completely in notification settings. There are two types of notification mod… --- ## [How To Create An Account?](https://community.aosulife.com/t/how-to-create-an-account/559)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 3\ **Last updated:** [May 20, 2026, 5:45am UTC](https://community.aosulife.com/t/how-to-create-an-account/559 "2026-05-20T05:45:31Z")
Please log out the account first, and click the Create account button to create a new account. --- ## [Visitor can't hear me when I talk to the app](https://community.aosulife.com/t/visitor-cant-hear-me-when-i-talk-to-the-app/266)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 2\ **Last updated:** [February 13, 2026, 6:02am UTC](https://community.aosulife.com/t/visitor-cant-hear-me-when-i-talk-to-the-app/266 "2026-02-13T06:02:09Z")
Kindly follow the steps below to further check： Increase the doorbell and aosuCortex volumes in Aosu app Setting Chime SettingShorten the distance between the doorbell, aosuCortex, and router to make sure the devices a… --- ## [How to share the camera's access?](https://community.aosulife.com/t/how-to-share-the-cameras-access/175)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 3\ **Last updated:** [November 13, 2025, 8:21am UTC](https://community.aosulife.com/t/how-to-share-the-cameras-access/175 "2025-11-13T08:21:33Z")
First, the other users should download the Aosu app on their phone and registerlog in with their email account and password.Click your account- Share users- Choose the device- Input their email, then click Send.REMINDER … --- ## [How to set motion detection technology?](https://community.aosulife.com/t/how-to-set-motion-detection-technology/138)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 18\ **Last updated:** [November 3, 2025, 9:01am UTC](https://community.aosulife.com/t/how-to-set-motion-detection-technology/138 "2025-11-03T09:01:01Z")
Edit Motion Detection Area: You can add / delete Motion Detection Area in "Settings - Motion Detection - Detection Zone ", up to three detection areas can be added. Set Sensitivity of Motion Detection: You can slide l… --- ## [How to set a detection zone?](https://community.aosulife.com/t/how-to-set-a-detection-zone/267)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 1\ **Last updated:** [October 10, 2025, 2:30am UTC](https://community.aosulife.com/t/how-to-set-a-detection-zone/267 "2025-10-10T02:30:27Z")
Kindly follow these steps on how to add a detection zones Open the Aosu app Settings- Detection Zone- Click the blue font Edit the Detection Zone on the live video. --- ## [How to format the SD card?](https://community.aosulife.com/t/how-to-format-the-sd-card/264)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 2\ **Last updated:** [September 4, 2025, 10:00am UTC](https://community.aosulife.com/t/how-to-format-the-sd-card/264 "2025-09-04T10:00:49Z")
To format using the app, Click on the camera’s Setting-About Device-Format SD card. --- ## [How to download the local video?](https://community.aosulife.com/t/how-to-download-the-local-video/134)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 1\ **Last updated:** [August 29, 2025, 6:42am UTC](https://community.aosulife.com/t/how-to-download-the-local-video/134 "2025-08-29T06:42:24Z")
When you play the local event, there is a record button on the right of the screen, you could use this record button to record the video you wanna download to your phone album, you can also download events via App. --- ## [24-hour support](https://community.aosulife.com/t/24-hour-support/353)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 2\ **Last updated:** [July 10, 2025, 3:11am UTC](https://community.aosulife.com/t/24-hour-support/353 "2025-07-10T03:11:58Z")
Online Support is the chat channel available 24 hours. Open the app, and look for Online Support on the lower right part of the app. --- ## [Work With third party account-Amazon Alexa, Google Assistant](https://community.aosulife.com/t/work-with-third-party-account-amazon-alexa-google-assistant/119)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 1\ **Last updated:** [June 11, 2025, 2:21pm UTC](https://community.aosulife.com/t/work-with-third-party-account-amazon-alexa-google-assistant/119 "2025-06-11T14:21:08Z")
All of our Aosu device support working with third party account Amazon Alexa and Google Assistant. Click either one, you will enter an interface. Follow the app instruction to put in account and finish association --- ## [How to turn off the doorbell anti-theft alarm?](https://community.aosulife.com/t/how-to-turn-off-the-doorbell-anti-theft-alarm/847)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [May 28, 2025, 3:44am UTC](https://community.aosulife.com/t/how-to-turn-off-the-doorbell-anti-theft-alarm/847 "2025-05-28T03:44:24Z")
Open the Aosu app Settings Toggle Off the “Doorbell Anti-Theft Warning” --- ## [How to adjust the doorbell camera's chime volume?](https://community.aosulife.com/t/how-to-adjust-the-doorbell-cameras-chime-volume/693)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [May 9, 2025, 8:56am UTC](https://community.aosulife.com/t/how-to-adjust-the-doorbell-cameras-chime-volume/693 "2025-05-09T08:56:10Z")
Open the Aosu app Settings Chime Settings.Volume adjustment button to increase the volume of the Doorbell chime volume --- ## [How to check if the camera is turned off](https://community.aosulife.com/t/how-to-check-if-the-camera-is-turned-off/560)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [April 18, 2025, 5:44am UTC](https://community.aosulife.com/t/how-to-check-if-the-camera-is-turned-off/560 "2025-04-18T05:44:08Z")
It says “Sleeping. Please wake up to view” if the camera is in in sleeping mode, it says"Offline" if the camera is powered off or the connection is out. --- ## [How do I view all of the videos that are stacked up?](https://community.aosulife.com/t/how-do-i-view-all-of-the-videos-that-are-stacked-up/558)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [April 18, 2025, 5:41am UTC](https://community.aosulife.com/t/how-do-i-view-all-of-the-videos-that-are-stacked-up/558 "2025-04-18T05:41:54Z")
Please go to the Event–Local/Cloud page to chekc the events that shows on the same time. --- ## [How do I see who is connected my camera](https://community.aosulife.com/t/how-do-i-see-who-is-connected-my-camera/557)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [April 18, 2025, 5:36am UTC](https://community.aosulife.com/t/how-do-i-see-who-is-connected-my-camera/557 "2025-04-18T05:36:37Z")
You can check your account \>Share device\>Managge(Right up corner icon)\>Shared. You can check whom you have shared your deviced to. --- ## [WiFi changed, how to reconnect WiFi camera?](https://community.aosulife.com/t/wifi-changed-how-to-reconnect-wifi-camera/106)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 1\ **Last updated:** [April 17, 2025, 5:21pm UTC](https://community.aosulife.com/t/wifi-changed-how-to-reconnect-wifi-camera/106 "2025-04-17T17:21:55Z")
If your wifi camera’s wifirouter changes, please navigate to settings and select “Reconnect Wifi.” Choose your new wifi network and enter the password. --- ## [Can I add two or more Hubs to the same app?](https://community.aosulife.com/t/can-i-add-two-or-more-hubs-to-the-same-app/330)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [April 3, 2025, 7:01am UTC](https://community.aosulife.com/t/can-i-add-two-or-more-hubs-to-the-same-app/330 "2025-04-03T07:01:46Z")
Yes, you can. All aosu cameras work with the same app. You can add two more Hubs to the app. --- ## [How to turn off the alarm sound](https://community.aosulife.com/t/how-to-turn-off-the-alarm-sound/329)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [April 3, 2025, 6:59am UTC](https://community.aosulife.com/t/how-to-turn-off-the-alarm-sound/329 "2025-04-03T06:59:19Z")
You can turn off the alarm sound via settings-- auto alarm–disable this feature. --- ## [How to turn off camera manually?](https://community.aosulife.com/t/how-to-turn-off-camera-manually/328)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [April 3, 2025, 6:57am UTC](https://community.aosulife.com/t/how-to-turn-off-camera-manually/328 "2025-04-03T06:57:45Z")
You can go to the device settings to shut it down, or manually operate the device to shut it down. --- ## [What type of SD cards are compatible?](https://community.aosulife.com/t/what-type-of-sd-cards-are-compatible/326)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [April 3, 2025, 6:48am UTC](https://community.aosulife.com/t/what-type-of-sd-cards-are-compatible/326 "2025-04-03T06:48:42Z")
Our products can support SD cards with the following specs CAPACITY 8 GB to 128 GB some are up to 512 GBCATEGORY Class 10FORMAT FAT32 or exFAT --- ## [Video is loading/lagging](https://community.aosulife.com/t/video-is-loading-lagging/320)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [April 3, 2025, 3:36am UTC](https://community.aosulife.com/t/video-is-loading-lagging/320 "2025-04-03T03:36:18Z")
Kindly follow the steps below to fix the issue. Try changing the Streaming Quality to Smooth Mode (SettingsVideoAudio). Ask to check if the Wi-Fi signal is good (at least 85 is recommended). Try checking for Firmware … --- ## [How to search the HomeCortex?](https://community.aosulife.com/t/how-to-search-the-homecortex/304)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [April 2, 2025, 10:29am UTC](https://community.aosulife.com/t/how-to-search-the-homecortex/304 "2025-04-02T10:29:26Z")
Make sure that the green light flashes (HomeCortex) Make sure that it is connected to a power source and that the LAN cable is connected properlyMake sure that the phone (where the Aosu app is installed) is connected to… --- ## [How to check the camera model?](https://community.aosulife.com/t/how-to-check-the-camera-model/301)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [April 2, 2025, 10:14am UTC](https://community.aosulife.com/t/how-to-check-the-camera-model/301 "2025-04-02T10:14:15Z")
You can check the device model in “Settings - About Device”. --- ## [What is the email on file?](https://community.aosulife.com/t/what-is-the-email-on-file/299)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [April 2, 2025, 3:36am UTC](https://community.aosulife.com/t/what-is-the-email-on-file/299 "2025-04-02T03:36:20Z")
To check your email on file, Kindly follow the steps below: Open your app. Go to the three lines on the upper right-hand part of the screen. Click Account Management. --- ## [How do you send a screenshot to the Aosu app?](https://community.aosulife.com/t/how-do-you-send-a-screenshot-to-the-aosu-app/289)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [March 28, 2025, 10:46am UTC](https://community.aosulife.com/t/how-do-you-send-a-screenshot-to-the-aosu-app/289 "2025-03-28T10:46:38Z")
Kindly follow these steps to attach a file to the live chat. Tap the Online Support tab. Type your message first and send If the “” icon is not available. After sending the first message, the “” icon should now appear - … --- ## [Where is the album section on the app?](https://community.aosulife.com/t/where-is-the-album-section-on-the-app/288)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [March 28, 2025, 10:45am UTC](https://community.aosulife.com/t/where-is-the-album-section-on-the-app/288 "2025-03-28T10:45:35Z")
Please be advised that the App does not have an album feature, meaning the recordings taken from the Live Screen of your camera are saved to your phone’s photo albumFolder. --- ## [Can I minimize the live screen of the app?](https://community.aosulife.com/t/can-i-minimize-the-live-screen-of-the-app/284)
**Author:** [@aosu\_Captain](https://community.aosulife.com/u/aosu_Captain)\ **Replies:** 0\ **Last updated:** [March 28, 2025, 10:41am UTC](https://community.aosulife.com/t/can-i-minimize-the-live-screen-of-the-app/284 "2025-03-28T10:41:37Z")
Our engineers are working hard to create features for the convenience of our customers. This isn’t available yet, but rest assured we will take note of this. [Next page](https://community.aosulife.com/tag/app-setting/19.md?match_all_tags=true&page=1&tags%5B%5D=app-setting)