How can I permanently deactivate the audiovisual alarm?

Discussion
1

Hi there.

I am using a 4 cameras + base station set from AOSU and have installed and set up all cameras properly as requested in the manual and app.

Although I have set the audiovisual alarm OFF for all cameras in both Away Mode and Home Mode, every now and then some family member triggers an alarm when walking outside the house.

How can I permanently deactivate the audiovisual alarm?

I don’t even find any information about how long the alarm will be played until it stops again. I don’t want to get into an argument with the neighbors because false alarms keep going off.

Any help is really appreciated.

2

Thanks for reaching out . I understand how frustrating unexpected alarms can be, especially when they risk bothering your neighbors. Let’s get this sorted.

Full Checklist to Permanently Disable AOSU Audiovisual Alarms

1. Turn Off Alarm in All Security Modes (Already Done)

  • Aosu App → Home > Security Mode > Away Mode / Home Mode
  • Ensure Siren and Flashing Light are OFF for each camera under both modes.

:counterclockwise_arrows_button: Do this for Disarmed Mode as well — sometimes it has separate settings.

2. Turn Off Per-Camera Alarm Settings

Some camera models retain local alarm behavior even when system modes are off.

  • Aosu App → Devices > [Select Camera] > Settings > Alarm Settings
  • Turn OFF:
    • Siren
    • Flashing Light
    • Warning Sound
    • Active Deterrence (if available)

Repeat this for each of the 4 cameras.

3. Disable Automation Triggers

There may be automation rules triggering the alarm regardless of your mode settings.

  • Aosu App → More > Automation
  • Look for any rules like:
    • “If motion is detected → trigger audiovisual alarm”
  • Delete or disable these automation rules.

:bell: A bug in automation may cause rules to apply even when modes say “off”.

4. Update Firmware

Outdated firmware might ignore or override your settings.

  • Aosu App → Device > Camera Settings > Device Info > Firmware Version
  • Tap Check for Updates for:
    • Each camera
    • The base station

5. Power Cycle the System

Sometimes the alarm settings only take effect after a full reboot.

  • Unplug the base station, wait 30 seconds, then plug it back in.
  • Turn off and restart each camera (via the app or manual power if solar/battery).

If none of the above can solve the problem, please contact our online support on the aosu app. :heart: