Product

Topic	Replies	Views	Activity
Welcome to aosu community! :wave: general-guidelines We are so glad you joined our aosu Community!. Here you’ll find security enthusiasts, product users, and smart-living lovers like you and me. Let’s explore safer and smarter living together — protecting peace of mind a…	0	161	September 19, 2024
About the FAQ Category	0	53	October 14, 2024
Does the camera support third-party device control? general-guidelines	2	78	June 4, 2025
How to do when solar camera is not charging? solar	2	382	June 3, 2025
Can I add 2 or more doorbell cameras to the HomeBase? video-doorbell , general-guidelines	0	20	May 28, 2025
How to check the Wi-Fi signal strength? general-guidelines , connection	0	8	May 28, 2025
The solution when HomeBase is offline connection	0	36	May 28, 2025
Can I connect my camera with HomeBase to an extender? connection	0	27	May 28, 2025
Can you connect an external hard drive to the USB port on the back of the HomeBase? connection	0	18	May 28, 2025
How to turn off the doorbell anti-theft alarm? video-doorbell , app-setting	0	11	May 28, 2025
Will the camera record if it's offline? recording	2	72	May 28, 2025
Where are video events stored? What's the difference between Cloud Recording? cloud-recording	0	172	February 28, 2025
The difference between card and cloud recordings storage	0	186	March 20, 2025
What's the ideal distance between the camera and the HomeBase? connection	1	206	May 14, 2025
Can I use the camera without a cloud storage subscription? storage	2	154	May 14, 2025
How to do when device is not recording？ general-guidelines	0	255	March 27, 2025
How to get the doorbell connected？ video-doorbell	0	382	February 28, 2025
How to adjust the doorbell camera's chime volume? app-setting	0	61	May 9, 2025
What will be saved to the cloud storage? storage	1	76	May 6, 2025
How to cancel a cloud storage device plan and subscribe to another device plan storage	0	21	April 18, 2025
Is it possible to get just the mounting bracket for a C9L camera? accessory	0	13	April 18, 2025
Is the light illumination automatic? general-guidelines	0	17	April 18, 2025
What is the phone number for customer service in Canada? general-guidelines	0	13	April 18, 2025
What is the significant of the infrared light? general-guidelines	0	9	April 18, 2025
Where is my refund? general-guidelines	0	4	April 18, 2025
Why My camera automatically moves to extreme right or left location general-guidelines	0	29	April 18, 2025
Is there a way off charging the camera without taking it off the wall? charge	0	93	April 18, 2025
I did not sign up for cloud service and see you guys posted a charge to my account storage	0	5	April 18, 2025
Why it’s missing so many recordings throughout the day? storage	0	10	April 18, 2025
WiFi changed, how to reconnect WiFi camera? app-setting , wifi	1	522	April 17, 2025

Welcome to aosu community! :wave:

general-guidelines

We are so glad you joined our aosu Community!. Here you’ll find security enthusiasts, product users, and smart-living lovers like you and me. Let’s explore safer and smarter living together — protecting peace of mind a…

0

161

September 19, 2024

About the FAQ Category

0

53

October 14, 2024

Does the camera support third-party device control?

general-guidelines

2

78

June 4, 2025

How to do when solar camera is not charging?

solar

2

382

June 3, 2025

Can I add 2 or more doorbell cameras to the HomeBase?

video-doorbell , general-guidelines

0

20

May 28, 2025

How to check the Wi-Fi signal strength?

general-guidelines , connection

0

8

May 28, 2025

The solution when HomeBase is offline

connection

0

36

May 28, 2025

Can I connect my camera with HomeBase to an extender?

connection

0

27

May 28, 2025

Can you connect an external hard drive to the USB port on the back of the HomeBase?

connection

0

18

May 28, 2025

How to turn off the doorbell anti-theft alarm?

video-doorbell , app-setting

0

11

May 28, 2025

Will the camera record if it's offline?

recording

2

72

May 28, 2025

Where are video events stored? What's the difference between Cloud Recording?

cloud-recording

0

172

February 28, 2025

The difference between card and cloud recordings

storage

0

186

March 20, 2025

What's the ideal distance between the camera and the HomeBase?

connection

1

206

May 14, 2025

Can I use the camera without a cloud storage subscription?

storage

2

154

May 14, 2025

How to do when device is not recording？

general-guidelines

0

255

March 27, 2025

How to get the doorbell connected？

video-doorbell

0

382

February 28, 2025

How to adjust the doorbell camera's chime volume?

app-setting

0

61

May 9, 2025

What will be saved to the cloud storage?

storage

1

76

May 6, 2025

How to cancel a cloud storage device plan and subscribe to another device plan

storage

0

21

April 18, 2025

Is it possible to get just the mounting bracket for a C9L camera?

accessory

0

13

April 18, 2025

Is the light illumination automatic?

general-guidelines

0

17

April 18, 2025

What is the phone number for customer service in Canada?

general-guidelines

0

13

April 18, 2025

What is the significant of the infrared light?

general-guidelines

0

9

April 18, 2025

Where is my refund?

general-guidelines

0

4

April 18, 2025

Why My camera automatically moves to extreme right or left location

general-guidelines

0

29

April 18, 2025

Is there a way off charging the camera without taking it off the wall?

charge

0

93

April 18, 2025

I did not sign up for cloud service and see you guys posted a charge to my account

storage

0

5

April 18, 2025

Why it’s missing so many recordings throughout the day?

storage

0

10

April 18, 2025

WiFi changed, how to reconnect WiFi camera?

app-setting , wifi

1

522

April 17, 2025