Use this category if something is not working correctly and you need help solving a problem.
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I purchased 4 camera which are battery 5mp. When I received them 1 camera had model number C9E2D and the others were C9E. They have been working ok until latest app update. Now anyone in view of the camera has a green flashing box around a person. I tried to remove the green box but the model number C9E has no option to do this but there is the option to do this with model number C9E2D. I contacted support but I’m told I have to wait for another update which could take months. This flashing green box is so annoying. Anyone have any suggestions?
How do I go into settings and change my network? I want to switch from 2.4 to 5 gig? My other network has a completely different name and login.
My indoorcam P1 doesnt blink the green light when I press sync button, so I can’t continue the process to add it to my Aosu system. Any idea what could be the problem? Thanks
Almost everything on my sd card from my AOSU camera is .media files not .mp4. Playback in app is near impossible and I can’t seem to make it happen when the card is in my computer either. What error has happened and what is AOSU’s recommended fix?
Can anyone tell me how to turn off verble warnings on my camera? I can’t find any settings in the settings, thanks
My camera live view is not working. Completely black screen
The base is not connecting to the internet it is timing out. We get the hello from all four cameras. I can see the SN of the base on my phone but it does not connect.
Camera doesn’t record more than 15 to 20 seconds even though it’s set to 60 seconds. This has to be a software problem. I have the latest firmware version 2.5.22. Camera is new. Plus doesn’t record on sd card. I contacted support about the events problem since all recommended “fixes” don’t work. I’m wairing for someone to help me get the camera down to try a different known good sd card to rule out a card issue. I never had any problems with my Geeni camera, only problem was it isn’t solar.
Aosu V8s. How to get longer recordings? I’ve wired camera to transformer 8VA 12V and no extra options appeared under Battery Management? Can I get exact model of transformer to work with it or confirmation that wired mode doesn’t support longer recordings anyway?
I don’t want to drill to run the socket transformer cable.
Thank you