Round 37-Event Recording Reality: When No Clips Appear
Q: Why isn’t my camera recording any events even though it’s on?
Picture this: You check your camera after getting a motion alert, expecting to see what just happened.
But when you open the playback… there’s nothing there.
For a split second, your heart sinks: “Wait, did my camera miss it?”
Then you take a closer look — maybe the movement was too quick, too far away, or just outside your detection zone. Your camera is still on duty, but sometimes it needs the right conditions to catch every moment perfectly.
It’s not that it didn’t work — it just might need a little fine-tuning.
Has anyone else run into this kind of situation? What small adjustments helped your camera capture events more reliably?
You can find the answer in the aosu Community. Search “How to do when device is not recording？” in the top-right search bar.
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Voici la traduction en français: "Si votre caméra n’enregistre aucun événement, voici quelques points à vérifier : Commencez par réinstaller l’application (si elle fonctionnait correctement auparavant).
Assurez-vous que l’alimentation et la connexion réseau de la caméra sont correctes.
Vérifiez si la caméra est hors ligne.
Vérifiez si une carte SD est insérée ou si vous utilisez un service de stockage cloud sans espace de stockage. Sans espace de stockage, la caméra ne peut pas enregistrer d’événements. Vérifiez si la détection de mouvement est activée et si les notifications sont activées.
Vérifiez également si des notifications sont présentes dans l’application. Ouvrez l’application Aosu, puis Paramètres > Détection de mouvement. Désactivez l’option « Ajustement automatique » si elle est activée. Réglez la sensibilité de détection sur « Portée maximale ».
Installez la caméra à une hauteur maximale de 2 mètres. La nécessité de réduire davantage la hauteur dépend des résultats obtenus et doit être ajustée pour obtenir une hauteur d’installation optimale.
Ajuster l’angle d’installation afin que la zone à détecter soit située au centre du champ de détection de la caméra peut améliorer la sensibilité de la détection d’événements. Cela améliorera la capacité de détection de la caméra. Veuillez vérifier si une mise à jour du firmware est disponible. Accédez aux paramètres de la caméra, puis à Mises à jour du firmware et enfin à Mettre à jour. Si l’enregistrement ne fonctionne toujours pas, veuillez prendre une capture d’écran de l’onglet Événements et nous l’envoyer. Pour obtenir de l’aide supplémentaire, consultez l’assistance en ligne sur l’application AOSU."
If your device isn’t recording events, there are a few things you can do:
Ensure everything is working correctly - your cameras are powered and you have a network connection between them and the Aosu app.
Make sure you have free storage space. Check to see if your SD card or home base are full. If so, delete recordings to make room or subscribe to a Cloud storage plan.
Open the Aosu app and adjust the detection sensitivity options.
Ensure your cameras are mounted in optimal positions. No more than 6.5 ft off the ground and angled in a way that the cameras have a good view of what you’re looking to capture.
Check for updates across both the Aosu app and the individual cameras.
If all else fails, send a report to customer service.
Reinstall the app first (if it was working fine before)
Make sure the power supply and network connection of the camera are normal.
Check if the camera is offline.
Check if an SD card is inserted or subscribe to a cloud storage plan without storage, the camera cannot save any recorded events.Check if the motion detection function is turned on and the notification reminder is enabled.
Check also if there are any message notifications in the app. Please open the Aosu app Settings Motion Detection Disable “Adjust Automatically” if it’s enabled Adjust the Detect Sensitivity to FarMax.
Adjust the camera’s installation height to no more than 6.5 feet. Whether further reduction in height is needed depends on the actual shooting results and should be adjusted to achieve the optimal installation height.
Adjusting the installation angle so that the area to be detected is located in the center of the camera’s detection range can help improve the sensitivity of event detection. This will boost the camera’s detection capability.
Please check if the camera has an available firmware update. Go to Camera settings, Firmware updates, then Update.If it’s still not recording, Please take a screenshot of your Events tab and send it to Aosu support.
Reinstall the app first (if it was working fine before)
Make sure the power supply and network connection of the camera are normal.
Check if the camera is offline.
Check if an SD card is inserted or subscribe to a cloud storage plan without storage, the camera cannot save any recorded events.Check if the motion detection function is turned on and the notification reminder is enabled.
Check also if there are any message notifications in the app. Please open the Aosu app Settings Motion Detection Disable “Adjust Automatically” if it’s enabled Adjust the Detect Sensitivity to FarMax.
Adjust the camera’s installation height to no more than 6.5 feet. Whether further reduction in height is needed depends on the actual shooting results and should be adjusted to achieve the optimal installation height.
Adjusting the installation angle so that the area to be detected is located in the center of the camera’s detection range can help improve the sensitivity of event detection. This will boost the camera’s detection capability.
Please check if the camera has an available firmware update. Go to Camera settings, Firmware updates, then Update. If it’s still not recording, please take a screenshot of your Events tab and send it to Aosu support.
If the app has been working well before try to reinstall it first. If the problem is not resolved try following steps:
Make sure the power supply and network connection of the camera are normal. Check if the camera is offline. Check if an SD card is inserted or subscribe to a cloud storage plan without storage, the camera cannot save any recorded events. Check if the motion detection function is turned on and the notification reminder is enabled. Check also if there are any message notifications in the app. Please open the AOSU app Settings Motion Detection Disable “Adjust Automatically” if it’s enabled Adjust the Detect Sensitivity to FarMax. Adjust the camera’s installation height to no more than 6.5 feet. Whether further reduction in height is needed depends on the actual shooting results and should be adjusted to achieve the optimal installation height. Adjusting the installation angle so that the area to be detected is located in the centre of the camera’s detection range can help improve the sensitivity of event detection. This will boost the camera’s detection capability. Please check if the camera has an available firmware update. Go to Camera settings, Firmware updates, then Update. If it’s still not recording, please take a screenshot of your Events tab and send it to AOSU support.
Reinstall the app first (if it was working fine before)
Check the power supply and network connection and ensure they are functioning normally.
Check if the camera is offline.
Check if an SD card is inserted or subscribe to a cloud storage plan without storage, the camera cannot save any recorded events.
Check if the motion detection function is turned on and the notification reminder is enabled.
Check also if there are any message notifications in the app.
Open the Aosu app Settings Motion Detection Disable “Adjust Automatically” if it’s enabled Adjust the Detect Sensitivity to FarMax.
Check and adjust the camera’s installation height to no more than 6.5 feet. Whether further reduction in height is needed depends on the actual shooting results and should be adjusted to achieve the optimal installation height. Adjusting the installation angle so that the area to be detected is located in the center of the camera’s detection range can help improve the sensitivity of event detection. This will boost the camera’s detection capability.
Update the firmware if one is available. Go to Camera settings, Firmware updates, then Update.
If the app is not working well, reinstall it.
Update/upgrade the app if one is available.
If the problem persists, please take a screenshot of your Events tab and send it to Aosu support.
If your camera is not recording any events, there are a few things you can check. Reinstall the app first (if it was working fine before)
Make sure the power supply and network connection of the camera are normal.
Check if the camera is offline.
Check if an SD card is inserted or subscribe to a cloud storage plan without storage, the camera cannot save any recorded events.
Check if the motion detection function is turned on and the notification reminder is enabled.
Check also if there are any message notifications in the app. Kindly open the Aosu app Settings Motion Detection Disable “Adjust Automatically” if it’s enabled Adjust the Detect Sensitivity to FarMax.
Adjust the camera’s installation height to no more than 6.5 feet. Whether further reduction in height is needed depends on the actual shooting results and should be adjusted to achieve the optimal installation height.
Adjusting the installation angle so that the area to be detected is located in the center of the camera’s detection range can help improve the sensitivity of event detection.
This will boost the camera’s detection capability. Kindly check if the camera has an available firmware update. Go to Camera settings, Firmware updates, then Update. If it’s still not recording, kindly take a screenshot of your Events tab and send it to Aosu. If you need further help, look for online support on the aosu app.
If your camera is not recording any events, there are a few things you can check. Reinstall the app first (if it was working fine before)
Make sure the power supply and network connection of the camera are normal.
Check if the camera is offline.
Check if an SD card is inserted or subscribe to a cloud storage plan without storage, the camera cannot save any recorded events.
Check if the motion detection function is turned on and the notification reminder is enabled.
Check also if there are any message notifications in the app. Kindly open the Aosu app Settings Motion Detection Disable “Adjust Automatically” if it’s enabled Adjust the Detect Sensitivity to FarMax.
Adjust the camera’s installation height to no more than 6.5 feet. Whether further reduction in height is needed depends on the actual shooting results and should be adjusted to achieve the optimal installation height.
Adjusting the installation angle so that the area to be detected is located in the center of the camera’s detection range can help improve the sensitivity of event detection.
This will boost the camera’s detection capability. Kindly check if the camera has an available firmware update. Go to Camera settings, Firmware updates, then Update. If it’s still not recording, kindly take a screenshot of your Events tab and send it to Aosu. If you need further help, look for online support on the aosu app.
There are a few things you can check. Reinstall the app first (if it was working fine before)
Make sure the power supply and network connection of the camera are normal.
Make sure the camera is NOT offline.
Check if an SD card is inserted or subscribe to a cloud storage plan. Without storage, the camera cannot save any recorded events.
Ensure the motion detection function is turned on and the notification reminder is enabled.
Check also if there are any message notifications in the app. Kindly open the Aosu app Settings Motion Detection Disable “Adjust Automatically” if it’s enabled Adjust the Detect Sensitivity to FarMax.
Adjust the camera’s installation height to no more than 6.5 feet. Whether further reduction in height is needed depends on the actual shooting results and should be adjusted to achieve the optimal installation height.
Adjusting the installation angle so that the area to be detected is located in the center of the camera’s detection range can help improve the sensitivity of event detection.
This will boost the camera’s detection capability. Kindly check if the camera has an available firmware update. Go to Camera settings, Firmware updates, then Update. If it’s still not recording, kindly take a screenshot of your Events tab and send it to Aosu helpdesk. If you need further help, look for online support on the aosu app.
If your camera is not recording any events, there are a few things you can check. Reinstall the app first (if it was working fine before)
- Make sure the power supply and network connection of the camera are normal.
- Check if the camera is offline.
- Check if an SD card is inserted or subscribe to a cloud storage plan without storage, the camera cannot save any recorded events.
- Check if the motion detection function is turned on and the notification reminder is enabled.
- Check also if there are any message notifications in the app. Kindly open the Aosu app Settings Motion Detection Disable “Adjust Automatically” if it’s enabled Adjust the Detect Sensitivity to FarMax.
- Adjust the camera’s installation height to no more than 6.5 feet. Whether further reduction in height is needed depends on the actual shooting results and should be adjusted to achieve the optimal installation height.
- Adjusting the installation angle so that the area to be detected is located in the center of the camera’s detection range can help improve the sensitivity of event detection.
- This will boost the camera’s detection capability. Kindly check if the camera has an available firmware update. Go to Camera settings, Firmware updates, then Update. If it’s still not recording, kindly take a screenshot of your Events tab and send it to Aosu Service Desk. If you need further help, look for online support on the aosu app.
· Reinstall the app first if it was working fine before.
· Make sure the power supply and network connection of the camera are normal.
· Check if the camera is offline.
· Check if an SD card is inserted or subscribe to a cloud storage plan without storage, the camera cannot save any recorded events.
· Check if the motion detection function is turned on and the notification reminder is enabled.
· Check also if there are any message notifications in the app. Kindly open the Aosu app Settings Motion Detection Disable “Adjust Automatically” if it’s enabled Adjust the Detect Sensitivity to FarMax.
· Adjust the camera’s installation height to no more than 6.5 feet. Whether further reduction in height is needed depends on the actual shooting results and should be adjusted to achieve the optimal installation height.
· Adjusting the installation angle so that the area to be detected is located in the center of the camera’s detection range can help improve the sensitivity of event detection. This will boost the camera’s detection capability.
· Kindly check if the camera has an available firmware update. Go to Camera settings, Firmware updates, then Update.
· If it’s still not recording, kindly take a screenshot of your Events tab and send it to Aosu .
· If you need further help, look for online support on the aosu app.
1. Check if the app is working well if not, reinstall it.
2. Check if the firmware is the most up-to-date version. If not, upgrade it (settings, Firmware updates).
3. Ensure network/internet connectivity is functioning as normal.
4. Ensure the cameras and Bases connected to a power source.
5. Ensure the camera is not offline.
6. Check if an SD card is inserted or subscribe to a cloud storage plan without storage, the camera cannot save any recorded events.
7. Check if the motion detection function is turned on and the notification reminder is enabled.
8. Check also if there are any message notifications in the app. Open the Aosu app Settings Motion Detection Disable “Adjust Automatically” if it’s enabled Adjust the Detect Sensitivity to FarMax.
9. Adjust the camera’s installation height to no more than 6.5 feet. Whether further reduction in height is needed depends on the actual shooting results and should be adjusted to achieve the optimal installation height.
10. Adjust the installation angle so that the area to be detected is located in the center of the camera’s detection range can help improve the sensitivity of event detection. This will boost the camera’s detection capability.
11. If it’s still not recording, then take a screenshot of your Events tab and send it to Aosu .
12. If you need further help, look for online support on the aosu app.
If a camera is not recording any event, you may want to reinstall the app to fix it. If this doesn’t work, there are some other things to consider below:
Ensure the power supply and the network connection of the camera are running well.
Check if the camera is offline.
Check if the camera has SD card inserted or subscribed to cloud storage plan.
Ensure the motion detection function is turned on and the notification reminder is enabled.
Check the notification messages.
6.Adjust camera’s installation height to not more than 6.5 feet.
Adjust the installation angle to center the detection area to help improve events detection sensitivity.
Reach out to online support after trying all these and nothing works.
Q: Why isn’t my camera recording any events even though it’s on?
Your camera is still on duty, but sometimes it needs the right conditions to catch every moment perfectly. 
What small adjustments helped your camera capture events more reliably? 
You can find the answer in the aosu Community.
Search “How to do when device is not recording？” in the top-right search bar.
Lucky Winner— 14-day Monthly Cloud Storage Service ×1 
Monthly Grand Prize — aosu Indoor Camera ×1 
How to Participate
Quiz Period : Mar 25 – Mar 31
Winners Announced: Next Wednesday in the comments — stay tuned! 
Make sure the power supply and network connection of the camera are normal. Check if the camera is offline. Check if an SD card is inserted or subscribe to a cloud storage plan without storage, the camera cannot save any recorded events. Check if the motion detection function is turned on and the notification reminder is enabled. Check also if there are any message notifications in the app. Please open the AOSU app Settings Motion Detection Disable “Adjust Automatically” if it’s enabled Adjust the Detect Sensitivity to FarMax. Adjust the camera’s installation height to no more than 6.5 feet. Whether further reduction in height is needed depends on the actual shooting results and should be adjusted to achieve the optimal installation height. Adjusting the installation angle so that the area to be detected is located in the centre of the camera’s detection range can help improve the sensitivity of event detection. This will boost the camera’s detection capability. Please check if the camera has an available firmware update. Go to Camera settings, Firmware updates, then Update. If it’s still not recording, please take a screenshot of your Events tab and send it to AOSU support.
There are a few things you can check. Reinstall the app first (if it was working fine before)
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