How to do when device is not recording？

Product Support
1

If your camera is not recording any events, there are a few things you can checkReinstall the app first (if it was working fine before)

  1. Make sure the power supply and network connection of the camera are normal.
  2. Check if the camera is offline.
  3. Check if an SD card is inserted or subscribe to a cloud storage plan without storage, the camera cannot save any recorded events.Check if the motion detection function is turned on and the notification reminder is enabled.
  4. Check also if there are any message notifications in the app.Kindly open the Aosu app Settings Motion Detection Disable “Adjust Automatically” if it’s enabled Adjust the Detect Sensitivity to FarMax.
  5. Adjust the camera’s installation height to no more than 6.5 feet. Whether further reduction in height is needed depends on the actual shooting results and should be adjusted to achieve the optimal installation height.
  6. Adjusting the installation angle so that the area to be detected is located in the center of the camera’s detection range can help improve the sensitivity of event detection.
  7. This will boost the camera’s detection capability.Kindly check if the camera has an available firmware update. Go to Camera settingsFirmware updates, then Update.If it’s still not recording, kindly take a screenshot of your Events tab and send it to us. If you need further help, look for online support on the aosu app.
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Very helpful comment. This has helped me a lot.

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