How to do when device is not recording？

aosu Quick Tips & Guides
1

If your camera is not recording any events, there are a few things you can checkReinstall the app first (if it was working fine before)

  1. Make sure the power supply and network connection of the camera are normal.
  2. Check if the camera is offline.
  3. Check if an SD card is inserted or subscribe to a cloud storage plan without storage, the camera cannot save any recorded events.Check if the motion detection function is turned on and the notification reminder is enabled.
  4. Check also if there are any message notifications in the app.Kindly open the Aosu app Settings Motion Detection Disable “Adjust Automatically” if it’s enabled Adjust the Detect Sensitivity to FarMax.
  5. Adjust the camera’s installation height to no more than 6.5 feet. Whether further reduction in height is needed depends on the actual shooting results and should be adjusted to achieve the optimal installation height.
  6. Adjusting the installation angle so that the area to be detected is located in the center of the camera’s detection range can help improve the sensitivity of event detection.
  7. This will boost the camera’s detection capability.Kindly check if the camera has an available firmware update. Go to Camera settingsFirmware updates, then Update.If it’s still not recording, kindly take a screenshot of your Events tab and send it to us. If you need further help, look for online support on the aosu app.
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Very helpful comment. This has helped me a lot.

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Did help at all. I have a subscription I can see live on camera. The 2nd camera works. But it’s not recording any motion. The battery is full. It’s brand new yesterday, all modes turned on. It’s exactly like 2nd camera . That’s working fine. This camera is not recording n have no clue why. Again I can view live. Please help

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I have two cameras and I remove the camera that is not recording with the camera that is recording in the same exact spot and the one that is recording is recording regularly as it should in tracking and everything but the other one, even though I put it in the house where it’s closer to the Wi-Fi into the signal it is still not working. I’ve done all of the resets reinstalled everything, but I don’t know what else to do.

I looked it up and it said some mechanism inside the camera might be not working properly and I’m thinking that’s the issue cause when I turn on the camera by getting on the app there’s a clicking sound and then when I get off the app a couple seconds later it shuts down and does not record. Any other suggestions?

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Hello, we’re very sorry that you’ve had this experience.

We have already reported this type of issue to our technical team. Could you please provide the device’s serial number (SN) and keep the device bound to your account for the time being?

We have arranged for our technicians to conduct a dedicated investigation into this issue. Thank you for your patience and cooperation.

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I have the same issues. Worked fine for a few years then stopped. Bought a new one and had it replaced under warranty. Still will not detect. I assume it’s because of software update. Was very satisfied until recently.

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We’re very sorry that you’ve experienced this issue. Could you please send me a private message with the email address linked to your aosu account and the device’s serial number (SN)?

We have already launched a dedicated investigation into this issue.