Upgrade software

Product Support
1

Hi,

I was wondering if it is coming out anytime soon a upgrade on the software?

P.s I feel like the competition are creating a much bigger verify of affordable camera & keep updating the software for example wyze. I hope aosu can start working on some good updates

Thank you

1 Like
2

Hi isaactabak56,

Thank you for your feedback! We truly appreciate you sharing your thoughts on our software and how we compare to others in the industry.

We are indeed working on several software enhancements, and we want to make sure these updates directly address what matters most to our users. To help us prioritize, could you let us know which specific areas you’re hoping to see updated?

For example, are you looking for:

  • New software features (such as specific detection settings or integration options)?
  • Improvements to the App interface/UI?
  • Device firmware performance (like faster connection or better battery optimization)?

Your detailed input will be shared directly with our product team to help shape our upcoming roadmap. We’re committed to making aosu better with every update!

Best regards,

3

Hi aosu_Captain,

Thank you for the opportunity to provide more feedback.

Regarding the software enhancements, I believe improving the App interface/UI is essential. I recommend your team look at the Wyze app for inspiration, as they offer better features and a more intuitive user experience. Specifically, their motion tracking is very effective; it follows people or movement with a tracking circle similar to a professional camera system, which adds significant value.

Additionally, addressing device firmware performance for better battery optimization is a must. Currently, the battery drain is so significant that it limits my ability to use the cameras, which detracts from the product’s overall value.

I hope these suggestions are helpful for your upcoming roadmap.

Best regards,

Isaac T56

1 Like
4

Thank you so much for these detailed suggestions!

We have officially recorded your feedback regarding the UI improvements (inspired by Wyze), the motion tracking visualizer, and the battery optimization. Your input is incredibly valuable to our product team as we plan our upcoming roadmap.

We truly appreciate your support in helping us improve aosu!

Best regards,

aosu_Captain

5

I agree with your points here. I have been a Wyze user for many years and just got started with Aosu. One thing I really appreciate with Wyze is the app experience. You can live stream for longer than 5 minutes, and playback is smooth and continuous instead of jumping event-to-event. You can watch straight through while still seeing event markers on the timeline, which is really helpful. I also like that when you open the app, you immediately see live streams of all devices on the home screen. Their motion tracking was also much easier to figure out and adjust. Overall, their UI has come a long way and makes day-to-day use much easier.

1 Like
6

Thank you for your valuable feedback! We have shared your suggestions with our product team for serious consideration. As a token of our appreciation, we’d like to offer you a one-month Cloud Storage trial. Please let us know which country you are located in so we can provide you with the correct redeem code. Thanks again for helping us improve!:heart:@siennagarnet @isaactabak56

1 Like
7

Thank you so much! I am happy to provide feedback if it helps your brand and products improve. :slight_smile: I am located in Canada!

8

Thank you for taking in consideration our feedback as this will build your company larger however this very nice gesture that you is very much appreciated but at the same time how can I make use out of it, especially now when the battery is completely dead. I hope I will lose those precious moments when these months I cannot have any use of the camera and it really bothers me after I’ve paid so much and did so much research, Perhaps if you can offer me one of your newer products I can leave you back a review like the 360 camera That is wired?

{p.s At the same time I would like to offer you guys when the new camera comes You can send for review and for an honest feedback}

9

Hi,

Thank you for your honest feedback. I completely understand your frustration—investing time and research into a security system only to have it sit idle when you need it most is incredibly disappointing.

We want to ensure we get this resolved for you. Could you let me know if you have already been in contact with our official support team regarding this charging issue? If so, did they help you identify whether it’s a hardware fault or environmental?

To help our technical team pinpoint the root cause, could you please provide a few more details when you have a moment?

  • Your specific location (City/Country)
  • The average outdoor temperature lately
  • The installation angle of the solar panel (if applicable)

Your satisfaction is our priority, and I will be following your case closely. Once we diagnose the issue, we can discuss the best path forward, including your interest in our newer wired models. We’re here to help!

10

Your specific location (City/Country)
-USA - New York

The average outdoor temperature lately
-30F

The installation angle of the solar panel
-Towards the Sun