I used to be able to delete each event on my local card and now I can’t. It wants me to NOW BUY cloud storage with a prompt “only available with Aosu+” which is BS!
Dear Steve,
I found your issue quite unusual and suspect it might be a glitch. On my end, the app interface does not show any such restriction, it still allows me to delete recordings without any problems.
To verify, please open the App Store and scroll to the bottom of the app’s page or check the “What’s New” section. You’ll find the version number listed there. As of now, for the South American region, the latest available update is version 4.2.20, released on May 14th, 2025.
If this is truly a new feature, it would be disappointing, but I strongly believe it’s more likely a temporary glitch.
For troubleshooting, please follow these steps:
- Check if you’re running the latest version via the App Store or Play Store.
- Clear the app cache.
- If needed, delete and reinstall the app.
If the issue persists after trying the above steps, I recommend reaching out to the in-app support team for further assistance.
In the meantime, if you urgently need to clear recordings, you can do so by:
- Going into your device settings and formatting the SD card (this will delete all recordings).
- If you have important footage to keep, remove the SD card and back up the files on a laptop or computer before formatting.
I’ve attached a video showing my current experience with the app, it doesn’t prompt the issue you’re facing, which further suggests something may have gone wrong
Sorry for the inconvenience. Let me know how it goes.
Best regards,
S.S
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Apologies for the misunderstanding.
I was referring to the version of the Aosu app available on the Play Store or Apple Store,not the firmware version of the camera or device. It’s typically the app that enforces those restrictions, rather than the camera’s firmware updates.
Edit: I didn’t notice you had attached a screenshot of the app version, my apologies for that.
It does seem like this might be a glitch, especially since my devices are running the same app and firmware versions without issue. I recommend contacting support through the app to confirm. My home location in America doesn’t seem to have this issue nor within the Caribbean where my other devices are
In the meantime, try the steps mentioned earlier:
- Clear the app cache
- Uninstall and reinstall the app if needed
- Format the SD card to ensure all footage is wiped clean
That should help resolve the issue or at least rule out some common causes.
S.S
I had to uninstall it and reinstall it and it works now!
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I’m happy to hear that!
Don’t hesitate to p.m me or open a discussion if you ever have questions or concerns 
Best regards,
S.S