I’d like to begin by stating that, apart from owning a several AOSU cameras, I have no affiliation with the company, nor was I asked to share my experience.
On March 11, 2024, I purchased a pair of AOSU 2K Cam D1 outdoor security cameras (wired power). They were easy to install and worked flawlessly until mid-February 2025, when the IR LED illumination failed on both cameras. I was able to confirm it was the IR LED’s by using the IR light from an indoor camera to illuminate the scene. Since both cameras failed within the same week, I suspected a firmware update issue—or perhaps the -35°C overnight temperature had caused the malfunction.
How AOSU Support Handled My Issue
2025-02-26, 10:57 PM: I contacted AOSU via an online support form.
2025-02-26, 11:40 PM: AOSU support (Purple) emailed and asked me to run a few tests.
2025-02-27, 12:56 AM: After completing the tests, I provided the results, snapshots and videos.
2025-02-27, 03:27 AM: Purple offered to send me a replacement camera.
2025-02-27, 08:56 AM: I gladly accepted and confirmed my delivery address.
At this point, I wondered whether I would receive a single camera or a pack of two.
2025-03-02, 12:00 PM: A replacement camera arrived, and it worked perfectly.
2025-03-02, 12:46 PM: I emailed Purple to inform them that I had only received one camera.
2025-03-03, 04:03 AM: Purple confirmed that another camera had been dispatched.
About five days later, I received the second camera.
I am truly impressed by the service I received. Based on this experience, I’ve happily recommended AOSU to friends and family.
A big thank you to the AOSU support team.
Bob