One of my cameras will not turn on. I have deleted it and added a new camera but I cannot use the previous camera’s subscription. Please help
You may actually be able to transfer the existing aosu cloud subscription to the new camera rather than purchasing another one. In the aosu app, you can go to Settings → Cloud Recording → My Service, select the current cloud service, choose Remove, and then Associate Device to select the new camera. aosu’s current instructions specifically describe this process.
If that option isn’t available for your particular subscription, I’d recommend contacting aosu Support before cancelling anything, since their subscription terms generally don’t guarantee refunds once the service has started.
On another note, may I ask what happened to your other camera? How did it stop working? Perhaps we can troubleshoot it together unless the camera has completely stopped functioning.