- One of my cameras (with an excellent wi-fi connection) sporadically fails to deck person movement. If I do an power un-plug reset, it will improve for awhile and even then fails to send a notification sound. Any ideas?
- Where should the home base be positioned–closer to the router (over the air internet for me) or closer to the camera?
- Can I add a second home base to install more cameras? If so, do I do it through the app I’m already using for the first base?
A few different things may be happening here, especially since the issue temporarily improves after a power reset.
If the Wi-Fi signal is already excellent, the intermittent person detection and missing notification sounds may be more related to:
• motion detection sensitivity
• temporary firmware/app behavior
• notification settings
• or communication stability between the camera and the base
A few things worth checking:
• Make sure “Human Only” detection is enabled/disabled appropriately for your setup
• Increase detection sensitivity temporarily to test
• Check whether the missing notifications happen only for some events or all events
• Verify that notification permissions are fully enabled on your phone
• Check whether firmware updates are available for both the camera and the base
For aosuBase placement, the best position is usually somewhere between the router and the cameras rather than extremely close to only one side. The base needs a stable connection to both the internet/router and the cameras themselves.
Multiple aosuBases can generally be added within the same app/account, although compatibility and camera limits may depend on the specific models you’re using.
aosuBase H2L can add upto 6 cameras
aosuCortex H2E can add upto 8 cameras
Base station is H1L. Wi-Fi signal is 99% per app. Human detection is enabled, sensitivity is already set to “far,” notifications are set to “push,” “everyday/all day,” and “immediate,” and notifications happen for most (but not all) events. Firmware updates for all units are up to date.
How would one improve communication stability between the camera and base? The base is located 20’-25’ from camera with one wall and large window in between. Camera is on front off house. Base is on top of book shelf approximately 4’ off floor one room away (hence the wall and the large window in the second room). I get appropriate notifications for cameras located at the back door and garage which are considerably further away with less Wi-Fi strength. Should I raise the base and place it on wall shelf? I cannot move it from present room location as this would require drilling holes through wall or floor to keep it connected to gateway (router for Wi-Fi internet). Any suggestions are helpful. thank you.
I’m having the same issue on my C9S
This is what I ended up doing: I got out my old router (Archer AX21) which I had boxed up when I got TMO Wi-Fi internet. I hooked it up to TMO gateway. Ran the H1L bases off the router. This drastically helped the notification failure issue. The actual detection failures seem to be related to the human detection mode. I finally turned off the human detection and left the the sensitivity set at one notch short of far. The detection zone remained the same. The camera is now picking up humans at my front door and notifying me. But the camera still does not seem to have the same sensitivity as it did before the upgrade to 1.9.2. It used to pick up a person walking TO the front door. Now it finally picks them up AT the front door. Oddly enough it had no problem picking up a moving vehicle in the street outside the set detection zone (50’ from the camera) while I was working all this out over the course of 2 weeks. I think there are glitches in the human detection system set up that probably occurred with the introduction of the AI object recognition (which I do not use). Not all “upgrades” are improvements. Let me know if you find something that works for you.
I did what you said and turned off human detection and it worked perfectly. Thank you so much.