Kindly follow the steps below to fix the issue.
Try changing the Streaming Quality to Smooth Mode (SettingsVideoAudio).
Ask to check if the Wi-Fi signal is good (at least 85 is recommended).
Try checking for Firmware Updates (including HomeBase, if applicable)Ask to switch connection to mobile data (for isolation).
Kindly send us a sample video showing the reported issue.
Rest assured we will help you sort this out.