My out for camera all s sudden gets stuck in the downward position and will not go back up. Tells me this error. Started happening about 2 weeks ago. Have trouble shooter fixes and nothing is working. Have had this camera about 6mo and this just started happening
We apologize for the inconvenience. Perhaps you could try resetting the panorama first.
There are two ways to reset the panorama.
- Please access the live footage and hold press the panorama image for a few seconds, then you will find the buttons ‘’ Reset ‘’ and ‘‘Delete’’
- Please enter the settings page, find ‘’ auto cruise’', then cut into the page to reset the panorama images.
We look forward to your feedback. If the above solutions don’t resolve the issue, you can find online support on the Aosu app. They will help you resolve this situation and provide you with more professional solutions. We hope this helps. 
I thought that it corrected itself but it was only temporary. I am back with the camera stuck looking at my garage siding and non responsive to any correction. I had previously turned off tracking thinking that might have triggered it so don’t know what to do.
If this is a warranty issue, how fo Ibget a replacement? This has been happening too frequently and at 83 climbing a ladder is dangerous.
Thanks for your help.
Hi,
We’re truly sorry to hear that you’re experiencing this issue!
To get this resolved for you as quickly as possible, please reach out to our dedicated support team directly through the app. Our live agents will be able to assist you one-on-one and investigate the details.
How to reach us:
Open the aosu App ➔ Tap Support (bottom right) ➔ Select Online Support to start a chat.
Thank you for your patience and support!