Camera stuck on EDGE

Discussion
1

Camera is in fixed position and will not rotate or go up or down?

2

Good night,

Just a quick heads-up, if you’re using an SD card (which is a great choice, by the way), you might occasionally run into a camera error where it says things like “Camera is busy” or “Device is on the edge.” This usually happens when the camera struggles to properly read or overwrite data on the SD card.

To fix it, try this:

  1. Go to About Device and scroll to the SD Card section.

  2. If it says the SD card isn’t recognized, don’t worry, this is a verified glitch.

  3. Simply reformat the SD card, then manually power the camera off and on using the physical buttons.

Once it reboots, everything should be working normally again. No issues with the card or the device itself, just a minor compatibility hiccup.

Let me know if it works or doesn’t so we may go through some more troubleshooting.

All the best,
S.S

1 Like
3

“Camera stuck on edge. Camera is in fixed position and will not rotate or go up or down”

Here are the most likely causes and solutions:

:white_check_mark: Common Causes & Fixes

  1. Physical Obstruction
    Cause: Something is blocking the camera’s gimbal.

Solution:

Power off the camera.

Gently move the camera head by hand to check for resistance or blockage (like debris, a wall, or cable tension).

Reposition the camera if needed.

  1. Motor Jam or Over-rotation Lock
    Cause: The camera tried to rotate beyond its physical limit and auto-locked for safety.

Solution:

Power cycle the camera (unplug for 30 seconds, then plug back in).

Let it reinitialize. It may recalibrate on boot.

If stuck again, use the app to try moving it slowly in the opposite direction.

  1. Firmware Glitch
    Cause: Aosu firmware bug or crash in the motor control system.

Solution:

Open the Aosu app → Device Settings → Firmware Update, and check for updates.

If the firmware is current, try a factory reset:

Usually done by holding the reset button (often under the device) for ~10 seconds until a chime or LED flash.

Reconnect and test again.

  1. Power Supply Issue
    Cause: Insufficient or unstable power can affect motor operation.

Solution:

Make sure you’re using the original power adapter and correct voltage.

Avoid USB extension cables or underpowered USB ports.

  1. Hardware Defect (Motor Failure)
    Cause: If none of the above help, it might be a faulty motor or internal gimbal failure.

Solution:

If under warranty, contact Aosu support for replacement or repair.

Gather your serial number, proof of purchase, and a video showing the issue.

:hammer_and_wrench: Suggested Actions (Step-by-Step)
Power off the camera, wait 30 seconds, and power it back on.

Open the Aosu app → Manually try rotating the camera from the control panel.

If stuck, try slowly moving the head by hand (gently).

Check for firmware updates.

Perform a factory reset.

Test using a different power outlet and original adapter.

If still stuck, contact online support on aosu app.