The solution when HomeBase is offline

Product
1
  1. Kindly follow the steps below to isolate or fix the issue.
  2. Ensure that the HomeBase is not powered off.
  3. Unplug (1-2 minutes) and re-plug the HomeBase.Check if the router can access the internet .
  4. Try also to restart the router.Kindly check if the CameraHomeBase has an available firmware update.
  5. Go to CameraHomeBase settings Firmware updates, then Update.
  6. Try to reconfigure the HomeBase and the camerasIf the issue is not resolved, kindly provide online support on aosu app with the HomeBase’s serial number