1.Please check if the Push Notification in the setting of Aosu app is on.
2.Confirm the mobile phone-settings-message reminder-whether to allow Aosu APP to provide message reminders (see attached photo below).
3.Confirm that the mobile phone is not on “DND” (Do Not Disturb) mode (this mode should be turned off).
4.Check if the wifi situation on your phone and the doorbell is good.
5.Please make sure your phone is not using VPN service/app when you are away from home.
6.Please log out the aosu app and log back in then test again.
IOS:
Android:
NOTE:
1.Android users: please enter the phone settings page, find the APPs button and click it, and cut into the page to select the AOSU app, there you could enable the notifications.
2. IOS users: Please enter the phone settings page, and select the notifications, in the page, you will find the AOSU app and turn on the Allow notifications button.