The camera won't charge

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Kindly follow the steps below to isolate and if not, fix the issue：

  1. Check if the camera has available firmware updates (If the device is not running the latest firmware, it may not be able to communicate with the Solar Panel properly)
  2. Make sure to use the cable included in the package to charge the camera.Check if the cable connection is firm.Use a 5V 1A power adapter Unplug and re-plug the adapter from the power source and check if the red light under the camera lens is on.
  3. Try using a different adapter and cable to charge the camera.If the camera is Solar-Powered, please try using the solar panel to recharge another device to isolate the issue
  4. Check if it works properlyIf it’s still not charging, kindly look for online support on the aosu app to provide a short video of the problem.