Unable to Turn Off "Aosu Protect +" Banner at bottom of event viewer

Tips & Tricks
1

As many, many people have stated before, I am unable to view the events on my Solarcam D1 Lite, because I keep getting the Aosu Protect + Banner and cannot remove it.

If this problem persists, I will be forced to return the camera to Amazon and leave a negative review. We have had the Doorbell Camera for several years without issue, but this camera is a different story. It is useless to us unless we can view the Events without the Advertisement.

2

Hi there! I totally understand your concern, and I’d like to help clarify things with you :blush:

Before we dig deeper, could you help confirm a few details so we can rule out other possibilities?

:one: Are you using a camera system that comes with an aosu base station (aosuBase)?

  • If yes, connecting to the base station will allow recordings to be stored locally on the aosuBase and viewed normally.

:two: Or are you using a standalone (single) camera?

  • In that case, we support both local storage and cloud storage.
  • However, please note: you’ll need to insert an SD card for local recording.
    *** If no SD card is inserted, recordings can’t be saved locally, which is why you may see cloud subscription prompts.**

Could you let me know:

*** Whether your camera is a standalone model**
*** And whether an SD card is inserted**

If the issue still isn’t clear after this, feel free to share a screenshot of the message/advertisement you’re seeing — I’ll be happy to take a closer look for you :raising_hands:

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