How to setup auto-tracking?

Motion-tracking is a function that allows the camera to follow the actions when the movement occurs. You can turn it onoff by going to the camera’s Settings Motion Detection Toggle On “Motion-tracking” or “Track Motion”.

whereis that on the app?

You can find it in the camera’s “settings”.

I have set up tracking correctly, confirmed by your help desk, but camera won’t track. The issue has been escalated by Kathy, who was very helpful and quick to assist.