Hi,
For the past few days, I haven’t been able to view the video feed from my cameras when I’m outside using my smartphone on 4G/5G.
Everything works fine when I’m at home on my local Wi-Fi network.
This problem affects all 5 of my cameras. Any ideas? Thanks
Im starting to get the feeling that this aosu help community page is a sham…You have had only 9 views in 4 days on this topic and no answer or solution from anyone from aosu…..
Can you believe that I am having the EXACT SAME PROBLEM as you? I just posted and asked for help about this issue…Looks like its a more general problem than a local problem. And I am tech savy….I have gone through all my android phone settings and activated all options that you need to activate. In the app itself, all settings are correct as well…It simply does not go into live view with 4g/5g data over the phone data plan that I pay. In wifi it works perfectly….Also I do get instant notifications on my phone that camera has detected movement…It is just live view…No its not my settings or router or phone settings…its from the camera/app itself…..I did manage to solve it already…Such a shame there is no official help from AOSU. There cameras are not cheap. We would deserve some offical help.
I can also tell you that my EKEN brand doorbell camera that has worked flawlesly for the last 7 years, connects to the camera live view no problem over 4g/5g network….Only reason why I decided to upgrade to this one was due to the image quality…..Eken 720p vs AOSU 5k.
Hi, I’m having the same issue. Could you share how were you able to fix the situation?
Hi
Has anyone found a solution to this problem please?
There’s no point anymore if you can’t connect to mobile network cameras
The customer service chat tells me it’s my 5G connection but I’m at more than 500 mb/s
THANKS
At this point, the problem may be related to remote streaming over mobile data, carrier routing, app/network compatibility, or a recent connection-related update.
A few things that would help narrow it down further:
• iPhone or Android?
• Mobile carrier/provider?
• Did this start after an app update or phone OS update?
• Are you using VPN, iCloud Private Relay, or data-saving mode?
• Does the app show an error message, infinite loading, or black screen?
You could also try:
• Switching temporarily between 5G and LTE/4G
• Testing on another mobile network if possible
• Turning off VPN / Private Relay temporarily
• Logging out and back into the app
Since multiple cameras are affected simultaneously, this may be more related to remote connection behavior rather than the cameras themselves.
Hopefully we can narrow it down further with a bit more information.
Hi,
Thank you so much for looking into this personally, I really appreciate it!
Here are the answers to your questions:
Android
Mobile carrier: Orange France (5G)
The issue started a few months ago — I haven’t noticed a specific app or OS update that triggered it
No VPN, no data-saving mode (I removed the VPN to rule it out)
The app shows infinite loading with the message “loading slowly, try switching to fluent mode” — no error code
If you want to see the video :
I’ve already tried switching between 5G and 4G on Orange — same result on both. Tonight I’m planning to test on a different carrier (SFR 4G) and I’ll report back with the results.
You’re right that all 4 cameras are affected simultaneously, which suggests it’s a connection issue rather than the cameras themselves.
I’ll keep you posted!
Hi aosu_captain
Just to let you know — my issue is now resolved!
After months of troubleshooting, the live feed now works again on mobile data. It turned out to be related to Orange France’s mobile network configuration.
If you’re on Orange France and experiencing the same issue, I would recommend contacting their support and asking specifically about network configuration on your line.
I honestly don’t have a clear explanation for what fixed it. One thing I did was test with another carrier (SFR) to confirm that Orange was the issue — I’m not sure if simply switching to another network and coming back somehow reset something on Orange’s end, but after that it started working again.
Hi,
Thank you so much for the update, we’re really happy to hear that the issue has been resolved!
Your test with another carrier was very helpful in narrowing this down to the mobile carrier’s network configuration. This will be a valuable reference for other users who may run into the same issue.
Thanks again for asking and sharing your experience with the community!