Hi,
For the past few days, I haven’t been able to view the video feed from my cameras when I’m outside using my smartphone on 4G/5G.
Everything works fine when I’m at home on my local Wi-Fi network.
This problem affects all 5 of my cameras. Any ideas? Thanks
Im starting to get the feeling that this aosu help community page is a sham…You have had only 9 views in 4 days on this topic and no answer or solution from anyone from aosu…..
Can you believe that I am having the EXACT SAME PROBLEM as you? I just posted and asked for help about this issue…Looks like its a more general problem than a local problem. And I am tech savy….I have gone through all my android phone settings and activated all options that you need to activate. In the app itself, all settings are correct as well…It simply does not go into live view with 4g/5g data over the phone data plan that I pay. In wifi it works perfectly….Also I do get instant notifications on my phone that camera has detected movement…It is just live view…No its not my settings or router or phone settings…its from the camera/app itself…..I did manage to solve it already…Such a shame there is no official help from AOSU. There cameras are not cheap. We would deserve some offical help.
I can also tell you that my EKEN brand doorbell camera that has worked flawlesly for the last 7 years, connects to the camera live view no problem over 4g/5g network….Only reason why I decided to upgrade to this one was due to the image quality…..Eken 720p vs AOSU 5k.