No live video cameras going offline

I have 4 C7 solar powered cams all reporting between 80 and 100% signal strength and recording events but cannot view live video even when set to smooth mode. Restart everything and press the sync button but no change. What else can I do to view live video on these cameras?

Hi,

We’re truly sorry to hear that you’re experiencing this issue!

To get this resolved for you as quickly as possible, please reach out to our dedicated support team directly through the app. Our live agents will be able to assist you one-on-one and investigate the details.

How to reach us:
Open the aosu App ➔ Tap Support (bottom right) ➔ Select Online Support to start a chat.

Thank you for your patience and support!