My SolarCam D1 Classic has no tilt control. The pan control works fine; however, when I use the PTZ navigation control, the tilt will not respond. I already reset the camera and got the same result.
When I try to move the lens head up and down gently by hand I noticed there is not much resistance to motion, like the gears are not engaged.
Contact aosu Life support they can resolve the issue for you, I had one camera similar moved up and down but did not do side to side found out it was an malfunction camera if you tried every step they asked try and see if they will cover as warranty, do not take the camera apart or anything or you will avoid the warranty please let aosu handle and take care of it, try and reinstall the camera or re connect to the wifi or do a full reset.