What should I do if I receive too much misinformation or too few event notification?

Product
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Too much information：

  1. You can reduce the sensitivity in “Settings - Motion Detection - Detection Sensitivity” according to the surrounding environment of the home to avoid too much misinformation.

  2. You can select the smart notification mode in “Settings-Notification Settings-Notification Mode” , and disable the undesired message types in Message Notification Type.

Too few event notification：

  1. You can increase the sensitivity in ““Settings - Motion Detection - Detection Sensitivity”” according to the surrounding environment of the home to receive more event notifications.

  2. You can view the message notification mode in “Settings-Notification Settings”, and if you are in smart notification mode, you can enable all message notification types.

  3. If you turned on the Snooze mode, then during your setting period you won’t be receive any notifications, check your Snooze mode status on your App main page.
    confirm that the mobile phone is not on “DND” (Do Not Disturb) mode (this mode should be turned off)."