Solar battery charging issue

Product Support
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I do have the solar outdoor cameras and the for some reason it is not charging up completely although in the summer months is much better than winter even though I do have some all around my house with no trees. Officially it says it only needs 2 hours a day of charging from the Sun but that seems not accurate and this is very frustrating as I thought this would be a game changer.

any ideas what can be done? will be very much appreciated

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This is such a common problem that Aosu has their own guide for it:

If possible, try to bring a battery bank to those cameras and have them charge off of those.

I live in Canada and have two solar cameras. One of them has the panel mounted very high with zero obstructions. Itā€™s charging completely even now in late December.

Unfortunately, the same cannot be said of the other camera. Itā€™s always been slightly obstructed, but overcast conditions, limited daylight and overhanging shadows from nearby buildings means itā€™s been struggling to charge via solar since late November. Thankfully, this oneā€™s very easy for me to take down and recharge in-doors, which I did about ~2 weeks ago. I suspect Iā€™ll have to do that at least one more time this season.

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They wonā€™t charge when itā€™s below -degrees Celsius.

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Make sure they are in full contact with sunshine. I live in northern B.C. Anything below freezing there is a charging issue.

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Right, it is a very unfortunate situation.

I already shared my thoughts with the companyā€¦

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You might experience charging issues or incomplete charging. Possible reasons include:

  1. The cameraā€™s mounting location triggers too many events, leading to excessive power consumption. Try lowering the sensitivity or adjusting the detection area.

  2. Check if the solar panel connector is loose, affecting normal charging.

If youā€™ve tried the above methods and the problem persists, you can find online support on the Aosu app for more professional solutions. Hope this helps. Thank you for your support.

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Dear aosu_Captain,

While I understand there are ways to troubleshoot or defend the cameraā€™s performance, there is a significant issue when the product is marketed as a reliable security solution but fails to perform its primary job in practice. If the camera does not include the proper security and functionality advertised, it represents a major problem for the user.

Best regards,

Isaac T56

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Hi Isaac,

Thank you for sharing your perspective so openly ā€” we completely understand why this situation would be frustrating. When a product is used as part of a home security setup, reliability is absolutely critical, and itā€™s understandable that any behavior that doesnā€™t meet expectations can feel concerning.

The situation you reported is not the behavior of a camera under normal operation.Our goal is always to ensure the camera performs as intended, and feedback like yours is very important for helping us identify where things may not be working correctly in real-world use.

You can try the above methods to adjust and resolve the issue. If the problem persists after these adjustments, please contact online support through the Aosu app, explaining your situation. They will provide highly professional solutions.

We truly appreciate you taking the time to raise this concern, and weā€™ll do our best to help get things working the way they should.

Best regards,
aosu Captain

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